SnoTeX support
Tell us what you saw.
Questions, confusing behavior, out-of-date readings and reproducible bugs are all useful reports.
Contact support
Email support@snotex.app. You can also open More → Feedback in the app, which prepares an email to the same address. Nothing is sent until you press Send in your Mail app. Please do not include passwords or other sensitive information.
SnoTeX has no accounts, so there is nothing to sign in to or reset.
A useful report includes
For an app problem
The screen or feature, what you expected, what happened, and the steps that reproduce it. The in-app feedback form can add your app version, device model and iOS version for you.
For a data problem
The station or ski area name, the measurement, the observation date shown, and what you expected it to say.
For a privacy question
What concerns you. Please avoid sending unrelated personal information. See the privacy policy for what the app does.
Common questions
Do I need an account?
No. SnoTeX has no sign-in. Your saved places, groups and checklists live on your device.
Does SnoTeX use my location?
No. SnoTeX never asks for your location. The weather it shows is for the station or ski area you are viewing.
Why does a reading say it is old or that SnoTeX could not update?
SNOTEL stations report with about a day of delay, so “observed yesterday” is normal. If a refresh fails, SnoTeX shows the last saved copy and labels it. Pull down to refresh once your connection is back.
Why is a station missing a snow depth?
Not every SNOTEL station measures every quantity, and a sensor can be offline. SnoTeX shows what the station reports and does not fill in a missing value.
Is SnoTeX an avalanche forecast?
No. It is an information tool and not a hazard forecast. Find your local avalanche center at avalanche.org.
Where does the data come from?
See Data sources on the home page, or open Settings → About → Data Sources & Safety in the app.
How do I remove my data?
Your saved places, groups and checklists live only on your device, so deleting the app removes them. Support emails and server error-log entries are covered in the privacy policy, which also explains how to ask us to delete them.